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Service Assurance Manager

  • Location

    Coventry, West Midlands

  • Sector:

    IT Project Manager

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Rajshree Mogal

  • Contact email:

    Rajshree.Mogal@morson.com

  • Job ref:

    143501RML_1525854253

  • Published:

    3 months ago

  • Expiry date:

    2018-06-08

  • Start date:

    08/05/2018

  • Client:

    #

Position: Service Assurance Manager
Duration: End date 28th Sep 2018
Location: Coventry

Transition Manager

Would you like to be part of a forward thinking part of the business which is going through a period of
sustained growth? We currently have a vacancy for a Transition Manager at our Customer location in
Coventry.

As a Transition Manager, you will be responsible for ensuring that the Projects Managers are
delivering the projects they are working on correctly and in accordance with agreed timescales and
costs etc. Also, ensuring the projects that they are working on will be able to be supported by the
Service Function.

You will act on behalf of the service operations team as gatekeeper for services entering operational
support and you will own and maintain the Operational Readiness Review capability.


Your main responsibilities as a Transition Manager will involve:

Represent Service Operations on IT Projects and Programmes to ensure they are delivered in line
with recognised best practice methodology (managing risk, governance, quality assurance, issue
resolution, reporting).

Monitor the transition ensuring issues are resolved in a timely manner and the appropriate corrective
actions are implemented.

Co-ordinate across service operations teams to ensure the right people are engaged across
project/programme lifecycle.

Manage any waivers that accept service to go live.

Ensure products and services delivered within the Service Transition meet the required level of
quality.

Review the outcomes of the Service Transition Projects to determine any corrective actions that could
be taken to improve future delivery in terms of cost, quality and customer satisfaction.


To promote a culture of continuous improvement, identifying and leading initiatives in the Services
and Processes arena and supporting continuous improvement across Customer Services.


Your skills and qualifications:
* Extensive knowledge of IT Industry from Enterprise perspective is essential
* Service Transition Management experience is essential
* Must have ITIL certification
* Must also have broad experience - such as Change Management, Problem Management and
Helpdesk
* An understanding of SIAM is desirable
* Commercial/finance/governance understanding is desirable



What we're looking for in you:
You will be organised, highly motivated and proactive with the ability to prioritise your workload as
needed. You will be a confident communicator with the ability to manage multiple stakeholders and
lead others, within complex transitions