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Septic Tank Planner and Administrator

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  • Location

    Edinburgh, Scotland

  • Sector:

    Administration

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Molly Stephen

  • Contact email:

    Molly.Stephen@morson.com

  • Job ref:

    179676MOS_1599750394

  • Published:

    about 1 month ago

  • Duration:

    6 months

  • Expiry date:

    2020-09-10

  • Start date:

    ASAP

  • Client:

    #

An exciting opportunity has arisen to join the Septic Tank Team as a Septic Tank Planner and Administrator for a period of 6 months for my client based in Edinburgh.

Key Responsibilities for the role:
*Support the Septic Tank Planning team through administration tasks.
*Adding new contracts to systems, scanning and filing contracts and amending customer data on the system.
*Produce regular reports as required.
*Ensure continuation of high levels of customer satisfaction as measured by the customer experience score, and continue to develop the business by ensuring excellent customer service and value for money.
* Process customer requests with a strong focus on excellent communication, and liaise with delivery teams to ensure customer expectations are met.
* Work with our colleagues in the Income Team to ensure that bills are produced and sent out without delay for the services delivered.

Essential skills:
*Strong organisational and planning skills
*Excellent communication skills
*Excellent computer skills, particularly with regards to data manipulation in Microsoft Excel
*Experience of both in-bound and out-bound customer communication.
*Experience of complaint handling and resolution.