about 1 month ago
An exciting opportunity has arisen to join the Septic Tank Team as a Septic Tank Planner and Administrator for a period of 6 months for my client based in Edinburgh.
Key Responsibilities for the role:
*Support the Septic Tank Planning team through administration tasks.
*Adding new contracts to systems, scanning and filing contracts and amending customer data on the system.
*Produce regular reports as required.
*Ensure continuation of high levels of customer satisfaction as measured by the customer experience score, and continue to develop the business by ensuring excellent customer service and value for money.
* Process customer requests with a strong focus on excellent communication, and liaise with delivery teams to ensure customer expectations are met.
* Work with our colleagues in the Income Team to ensure that bills are produced and sent out without delay for the services delivered.
*Strong organisational and planning skills
*Excellent communication skills
*Excellent computer skills, particularly with regards to data manipulation in Microsoft Excel
*Experience of both in-bound and out-bound customer communication.
*Experience of complaint handling and resolution.