£350.00 - £400.00 per day
4 months ago
Senior Data Centre Services Engineer (SC Cleared)
Location: Harlow, Essex
Duration: 6 Months
Rate: £350-£400 per day
Our Harlow, Essex based client has an opportunity for an experienced Senior Data Centre Services Engineer to join the core IT infrastructure organisation within the UK Information Technology function.
The function is responsible for the design, management, maintenance and upkeep of the core Data Centres and information systems in 2 main locations in the UK.
The Senior Data Centre Services Engineer is primarily responsible for supporting the core data centres and IT infrastructure.
This role is critical to the core infrastructure service layer, requiring a technical expert who is able to manage complexity and deliver key infrastructure upgrades and services while assuring our clients ability to deliver both internal and external services.
Responsible for the agile delivery a of reliable, secure, and cost-efficient IT infrastructure across all supported systems.
Works closely with architecture teams to Identify and define management and monitoring regimes to ensure delivered capabilities operate effectively
Actively monitors failure, performance and capacity trends and proposes adjustments to maintain successful IT services.
Plays a key role in operational Data Centre projects and activities to ensure they are planned, resourced and delivered to meet requirements.
Drive a continuous improvement ethos, leveraging digitisation and automation to support effective IT services.
Works with functional leadership to develops long term vision of UK IT Data Centre technologies and solutions.
Adheres to established incident, problem and change management processes.
Oversees upgrades for hardware and software platforms and environmental services.
Communicates with senior managers to advise, influence and determine strategic business needs.
Completes, reviews, maintains and updates system documentation and support procedures.
Ensures daily/weekly/monthly processes are valid, fit for purposes and executed according to documented checklists and KPIs.
Plans and executes maintenance and remediation of security vulnerabilities in collaboration with other technical competencies in accordance with change management guidelines
Plans regular system restores with BC/DR and account and service management to verify data backup techniques for continuity and preparedness
Deliver cross functional improvement projects where applicable utilising the 6 Sigma methodology.
Attend internal operations reviews, customer engagement, and service improvement meetings as needed.
Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.
Identify, engage and ensure third-party support and delivery resources to supplement the team effectively during high peaks of demand or specific project work.
Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
Effectively manage deliverables: Incidents, Small Works Projects and Technical leadership of major implementation and upgrade projects.
Ensure any projects you are leading for the organisation, or those within your own immediate area of responsibility, are reviewed and accurately updated on a timely basis.
Adherence of SLAs and the regular reporting KPIs.
Ensure works are completed in line with all relevant Health and Safety policies and guidelines.
Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements.
Proactively identify and manage risk via the IT Risk Management process.
Maintain effective Asset Management and license compliance, system vulnerability management as required.
Ensure all services are appropriately documented.
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