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Senior Customer Service Assistant

  • Location:

    Horsham, West Sussex

  • Job type:

    Contract

  • Sector:

    Aerospace and Defence, Professional Services

  • Salary:

    Rate on application

  • Contact:

    Catriona Dawson

  • Contact email:

    Catriona.Dawson@morson.com

  • Job ref:

    161577CBK_1557233850

  • Published:

    13 days ago

  • Duration:

    6 Months

  • Expiry date:

    2019-06-04

  • Start date:

    ASAP

  • Client:

    Morson International

Morson International are currently looking to recruit a Senior Customer Service Assistant to work for one of their defence clients based in Horsham.

Tasks
* Qualifying, validating and processing of our customer orders including Project Orders, Contract Orders and Parts and Labour Orders.
* Manage subsequent invoicing alongside, appropriate credit & debt management.
* Manage & schedule contracted or call out inclusive customer request for a fault call engineer attendance, through to completion and invoicing.
* Provide customers with timely reports and quotations, along with follow up of purchase orders.
* Management of monthly purchase receipts processing including reports/database management
* Updating customer information in the customer service database during and after each call.
* Supporting other parts of the business to resolve escalated issues arising from customer contact i.e. complaint ownership and call escalation.
* Responsible for Inbound/Outbound Calls in relation to all types of queries and escalations from internal and external customers