£100.00 - £130.00 per annum
12 months ago
Acts as team lead to collections staff that handles portfolios of customer accounts in order to minimize the companys exposure to credit risk. Handles most strategic, complex, and high-risk accounts, and acts as first point of escalation within the team. Supervises team in absence of manager.
Essential Duties: Leads ad hoc reporting analysis and helps assign tasks to collections team. Provides guidance to collections team as they proactively identify aging receivables, initiate and conduct all collection activities for accounts within assigned customer portfolios, from initial customer contact to collection of funds or write off. Point of escalation to negotiate payment terms to reduce outstanding receivables, and suspend delinquent accounts if necessary. Performs detailed reconciliation to the most complex accounts as needed to resolve and bring about closure on any and all disputed receivables. Escalates customer disputes and collection issues to management as needed. Applies cash received as necessary in a timely manner. Re-applies cash as necessary per customer request.
Education Level: A Levels (UK). Field of Study: Accounting, Finance, or similar.
Other Job Requirements : Prefer a degree in accounting or finance. In-depth experience in collections. Knowledge of telecom terminology. Familiar with methods of accounts receivable collection. Windows navigation Excel and Word. Strong interpersonal and negotiating skills ability to influence others while maintaining a working relationship. Ability to build solid working relationships across divisions and functions. Strong verbal and written communication skills ability to describe invoicing or reconciliation situations so that a customer unfamiliar with companys systems or procedures can understand ability to communicate complex concepts and processes in an easy to understand manner. Strong organizational skills ability to manage personal time to complete work by system or services deadlines ability to manage multiple tasks and account work simultaneously. Demonstrated ability to manage small projects from beginning to end. Planning and analysis skills for establishing project length, performance measures, and for developing action plans.