£390.00 - £430.00 per day
7 months ago
Senior Application Engineer
Morson are recruiting for a Senior Application Engineer to join our client in London, England.
1) Responsible for executing support activities to enable fault resolution within the agreed SLAs to ensure the restoration of the services within the team's portfolio
2) Responsible for developing and delivering recommendations to resolve critical defects and manage wider implications of system faults to ensure the restoration/improvement of the service
6) Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team
7) Escalating service incidents to a higher severity when appropriate to ensure the on-going security and safety of our client's business operation and delivery of service within SLAs
8) Responsible for Technical Knowledge Management, peer to peer training and knowledge handover to Application Engineers.
9) Accountable for assisting Projects and other technical teams to deliver new services / update existing services in their portfolio
Preferable: Extensive Industry experience in an Application Support environment
- Working knowledge of ITIL V3 Service Management
- Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services
- Knowledge of two or more of the following - Enterprise Resource Planning, Asset Management Systems, Revenue Collection, Document Management, Real-Time Information Systems, Forms Platforms, Operational Support, Reporting, Monitoring Applications, ITSM Toolsets and integration technologies/systems.
- Knowledge of agile project management methodologies.
- Working knowledge of solutions development methodologies.
- Excellent oral and written communication skills at a business and technical level.
- Highly skilled at solving and communicating complex problems
- Communicates clearly and is skilled at adapting their communication style to meet the needs of the audience.
- Relevant Business Application technical support skills
If you are interested and have relevant qualifications and experience, apply now and I will be in touch with you shortly.
Alternatively, contact Connah OKeeffe at Morson International for more information about this position