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  • Location: Bury St Edmunds
  • Salary: £13.42 - 13.42 per hour
  • Job Type:Contract
  • Sector: Power, Nuclear and Utilities
  • Contact: Marcelle Djouhassi
  • Contact Email:
  • Contact Phone: 0161 707 1516
  • Client: UKPN
    UKPN logo
  • Job Ref: 214053MDJ

Job Title : Scheduler

Location: St Edmunds

Job Type: Contract

Duration: Up 12 months

Salary: £13.42/hr

About the role

This is a great opportunity for someone who wishes to build a career in a large company that will support you in moving up the career ladder with a heap of benefits along the way.

Our Client

Our client owns and maintains electricity cables and lines across London, the Southeast and East of England. They maintain and upgrade power equipment as well as move and connect new electricity cables.

The role of the Business Services Administrator- Delivery exists to ensure the safe and effective scheduling of all direct and contractor field resources for a range of work types including Small Works and Disconnections.  The role mainly includes liaising with external customers to ensure that excellent customer service is achieved for Network Operations Customer Services.


  • To safely and effectively schedule staff (direct and contractors) for the Southeast Region.
  • Achieve full utilisation of the resources and updating scheduling tools
  • Operate work management tools (SAP and SAP CRM) and PC systems to assist with the planning, issuing and completion of work
  • Taking and resolving telephone queries from internal and external customers.
  • Liaise with other Directorates as necessary to ensure effective working at the Regional Office.
  • Take ownership of and support the investigation of customer complaints.
  • Record and co-ordinate Electricity Guaranteed Standards.
  • Liaise with contactors to ensure compliance with NRSWA.
  • To work as a team with other Business Services Administrators and Field Engineers to ensure staff are effectively scheduled and fully utilised.

Knowledge, Skills, Qualifications and Experience:

  • Ability to work in a pressured environment as part of a highly focused team.
  • An attitude for excellent customer service.
  • Good telephone skills.
  • Good level of PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills.
  • Team working – The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team.
  • Initiative - A bias for action and problem resolution.
  • Flexible attitude to work and working hours.
  • Self-motivated, with a strong drive to succeed.
  • Ability to build good working relationships with other staff and other teams within our client’s Networks and external partners.