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Salesforce Business Support Manager

Salesforce Business Support Manager

  • Location:

    London

  • Job type:

    Remote Working

  • Sector:

    Telecoms

  • Salary:

    £350.00 - £400.00 per day

  • Contact:

    Steve Brown

  • Contact email:

    Steve.Brown@morson.com

  • Job ref:

    188134SB1_1620162390

  • Published:

    6 days ago

  • Duration:

    6 months

  • Expiry date:

    2021-06-03

  • Start date:

    ASAP

  • Client:

    Morson Talent

Looking for a Salesforce Business Support Manager for a 6 month contract

Description:

Sales Tools, including Salesforce & CPQ applications - Deployment & In-life Operations Manager (people manager)

UK-Accountabilities:
* Ensuring trading reliability for sales channels using process capabilities deployed within sales tools & systems (i.e. salesforce.com, CloudSense CPQ, Smart Correspond, Echo-sign, UKB/Agent Desktop)
* Improving the UX of sales users by ensuring an efficient and effective in-life service model is implemented and managed.
o Platform
o User/Access Management
o Incident/Fault
o Service Requests
o Change Requests
* Ensuring delivery partners deliver to agreed quality, time, effort, cost levels
* Working closely with delivery partners to identify and resolve root cause analysis
* Highlight requirements for resource capacity and/or capability within service delivery partners
* Defining and maintaining a service catalogue for Enterprise Sales Enablement sales tools & systems
* Defining and managing service management metrics for Enterprise Sales Enablement sales tools & systems
* Ensuring governance and control of the allocation of licences to user groups
* Managing a team a Sales Tools Deployment & In-life Operations Professionals
* Working closely with sales tools & systems work-streams (requirements, design, optimisation & innovation, deployment & in-life operations)

Experience you would be expected to have
Mandatory
* Knowledge of the software development life-cycle
* Knowledge of Telco product propositions
* A deep functional/technical understanding of process capabilities deployed within sales tools & systems (i.e. SalesForce, CloudSense CPQ, Agent Desktop)
* A deep understanding of ITIL and service management frameworks and models
* Knowledge of approaches to estimate time, effort and cost for the design & development of process capabilities within Enterprise sales tools & systems
* Knowledge of the commercial sales productivity drivers (revenue, margin, cost of sale, cost to serve), and the efficiency and effectiveness levers which influence sales force productivity
* ADM-201
Preferred
* Knowledge of the Telco BSS/OSS model
* Knowledge of master data management processes and tools within BT
* Knowledge of Telco products and propositions
* Experience managing delivery and/or operations teams
* Experience of ITIL (demand & delivery management frameworks and models)
* Experience of using Agile SCRUM methodology
* Experience with functional/technical capability of salesforce.com (sales cloud/service cloud)
* Experience with functional/technical capability of Cloudsense CPQ (or equivalent)
* Experience with data structure and architecture
* Knowledge with integration approaches and tools (i.e. Informatica, MuleSoft etc)
* ADM-401
* ADM-501

Key decisions
* Define the service catalogue for Enterprise Sales Enablement sales tools & systems
* Define the service management metrics for Enterprise Sales Enablement sales tools & systems
* Design and maintain case management capability within salesforce.com.
* Ensure resource capacity and capability is defined and managed to enable trading reliability and UX
* Agree release and deployment of process and data capabilities within sales tools & systems

Apply now