US$17.00 - US$20.00 per hour + up to 20.00 hourly
5 months ago
Contract to Hire
CSS Order Administrator
Location: Orlando, FL
Contract to Hire
The Sales Order Administrator supports Services spares order management activities for maintenance and repair of our client's products to meet on-time delivery, service level, and repair turnaround time. The role is responsible for customer spares sales quotation, order processing, order fulfillment coordination, and invoicing. He/She provides spares AOG, expedite and RMA order and coordination support, provides spares order confirmation & status, responds to customer inquiries, and executes change order requests.
The role is also responsible for internal spares order replenishment and fulfillment coordination. He/she provides first level customer service to both external and internal customers and programs.
Performs spares order management activities to include: quotation, order entry, order acknowledgement, order changes, order status, order fulfillment coordination to meet order delivery commitment, and invoicing.
Responsible to verify spares order booking and entry to ensure accuracy and completeness of information into ERP to include: customer data, part number, quantity, pricing/discounts, shipping instructions and terms, and delivery date. Ensure order compliance to customer RFQ, customer contract, or Sales Catalog.
Professionally responds to customer (external and internal) questions, inquiries for information, order changes, and expedite requests in a timely manner. Collaborates with ourclient's resources to provide appropriate responses, answers, and order changes. Establishes positive customer relationships through professional and effective: customer service, conflict/issue resolution, and timely communication.
Provides regular spares order status, reports delivery performance, and tracks backorders. Coordinates with Purchasing, Material Planning, and the Distribution Center to ensure on time shipment to meet delivery commitments. Proactively identifies orders at risk of shipping late or on hold and coordinates resolution. Accountable for monitoring and analyzing delivery performance results, identifying performance issues, and recommending changes for improvement.
Addresses customer complaints for rejected or disputed shipments or invoices to include: tracking shipments, issuing RMAs for returns, issuing credit memos, providing missing documents, or providing exchange orders. Responsible to track, review, and analyze customer complaints/disputes and recommend actions to prevent recurrence.
Performs other duties as assigned by Team leader
This person be able to communicate well in English. They will be speaking with multiple airlines on conference calls and must be able to speak English clerly. Please screen candidates prior to submitting- they will not be considered for this position if they have a strong accent.
Writing English is also a requirement- ask for a writing sample if necessry
Skills and Experience:
AA/AS degree in a related field and a minimum of one (1) year of related experience, or a high school diploma/GED with at least two (2) years experience or a comparable combination of relevant education and experience Related work experience includes: Customer Service, Sales Order Administration, Supply Chain (Distribution Center, Material Planning/Scheduling, Purchasing, or Inventory/Production Control) Previous Spare Parts support experience in the airline and/or electronics manufacturing & repair industry preferred Strong written and verbal communication skills must speak, read and write English fluently Results oriented with strong organizational skills and attention to detail Demonstrated work experience in a matrix organization along with the ability to work within a team Ability to work independently and to be a self-starter ability to multitask and effectively prioritize tasks Ability to identify potential issues before they arise and take corrective action to eliminate the risk Organizational fit for the culture