Up to £0800 per hour
11 months ago
Job Title; Reward Services Professional
Hours: 37 per week
As a Reward Services Professional, you will be responding to queries and handling requests for service via telephone and email, you will provide advice and guidance relating to Mobility and Benefits processes handled by the Reward Services Team, which includes but is not limited to, the company car scheme, share schemes, relocation, secondment, long service awards, cycle 2 work scheme and recognition activities
Duties include but not limited to
Handling requests which relate to Reward Services processes to agreed service level specifications and accuracy measures.
Achievement of individual and team quality performance measures and standards.
Responding to and resolving email and telephone queries and providing relevant advice, in line with policy.
Taking ownership and responsibility of requests and queries from initial request to resolution.
Building and developing effective and collaborative relationships with colleagues and customers.
Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines.
Supporting continuous improvement projects and implementation of new processes within the Reward Services Team.
Customer Service experience
Strong Administration background
Ability to work at a fast pace, sometimes working under pressure to challenging deadlines whilst maintaining the highest standards of accuracy
Excellent interpersonal, teamwork and communications skills
Morson is acting as an employment business in relation to this vacancy.