Up to £8.83 per hour
4 months ago
Reward Services Assistant ; Fulwood, Preston; 6 months; £8.83 ph.
We are looking for a Reward Services Assistant to be based at our client site in Fulwood, Preston.
As a Reward Services Professional, you will be responding to queries and handling requests for service via telephone and email, providing advice and guidance relating to Mobility and Benefits processes handled by the Reward Services Team, which includes but is not limited to, the company car scheme, share schemes, relocation, secondment, long service awards, cycle2work scheme and recognition activities.
Providing advice on services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised
Handling requests which relate to Reward Services processes to agreed service level specifications and accuracy measures
Achievement of individual and team quality performance measures and standards.
Responding to and resolving email and telephone queries and providing relevant advice, in line with policy
Taking ownership and responsibility of requests and queries from initial request to resolution
Building and developing effective and collaborative relationships with colleagues and customers
Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines
Supporting continuous improvement projects and implementation of new processes within the Reward Services Team.
Skills and Experience
Customer Service experience
Strong Administration background
Ability to work at a fast pace, sometimes working under pressure to challenging deadlines whilst maintaining the highest standards of accuracy
Excellent interpersonal, teamwork and communications skills
Self-motivated, enthusiastic team player with a positive can do attitude
Ability to prioritise and organise own workload
Ability to interpret customer policies and procedures.
Personal credibility and professional confidence
Ability to build excellent relationship
Morson is acting as an employment business in relation to this vacancy
Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control