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Receptionist Administrator

  • Location: Birmingham
  • Salary: £13.50 - 13.50 per hour
  • Job Type:Contract
  • Sector: Administration
  • Contact: Scarlet Wilson
  • Contact Email:
  • Contact Phone: 0161 707 1516
  • Job Ref: 212456SMW


Our client are a leading engineering and design consultancy that specialise in projects across the civil engineering and infrastructure sector.

They currently require the services of a Receptionist Administrator to join their facilities management team based in their offices in Birmingham City Centre.

Working hours: Monday – Friday 8.00 – 16.30 (37.5 hours p/w)

Within this role you will:

  • Provide a comprehensive Workplace Facilities Management service including providing a high-quality customer service and techincal support
  • Understanding and using relevant Facilities Management procedures and processes, to ensure consistency and compliance.
  • Work as a team to provide the agreed facilities management service, including the provision of a reception service.
  • Use Facilities Management tools including a helpdesk, document management, and booking systems to accurately record information and escalate any issues.
  • Respond to customer queries in person, by email and phone to provide an effective customer service.
  • Resolve day to day office operational issues and escalate appropriately where necessary.
  • Understand and use Facilities Management procedures and processes to carry out and record tasks and activities
  • Develop an understanding of Facilities management health and safety and environmental management responsibilities and contribute to their compliance
  • Support Workplace Facilities Manager in the management of the office and provision of the facilities management agreed services for the office.

Candidate specification:

  • Proficienct in Microsoft Office
  • Excellent Communication skills
  • Previous experience as an in a facilities management, administrative or customer service role.
  • GCSE’s or Equivalent

For more information, please contact Scarlet Wilson.