Job title: Community Liaison Manager
Recruiting for a Community Liaison Manager to work on a long term contract basis (minimum of 12 months rolling contract), based in Birmingham, working for one of our key clients on a large infrastructure project.
1. JOB PURPOSE
Develops and delivers the plan for liaising with the affected communities and their representatives and creates strong stakeholder relationships in order to achieve organisational objectives.
Develop and implement regional and local plans for the community to ensure there is public awareness of: the project; its benefits and local impacts; the support the company provides to affected communities; and how they can get involved in the development of the railway.
Liaison with local representative groups to identify appropriate channels, asking as the liaison channel particularly with those who are vulnerable or require additional support.
Maintain internal and external stakeholder relationships, apprising Ministers and senior employees and civil servants of progress.
Work with community stakeholders and local representatives to minimise objections to the Hybrid bill.
Through liaison, gather relevant information to ensure the organisation understands how the proposals impact on local communities.
Represent the company in the region, including with local elected representatives and business groups, and act as a company spokesperson in local and regional media.
Ensure all liaison is recorded in line with organisational policies.
Ensure appropriate processes are followed to promote knowledge and understanding of community views and concerns within the organisation.
3. KNOWLEDGE, SKILLS, EXPERIENCE
Intermediate experience liaising and working with communities, including in a hostile and complex environment.
Demonstrable track record of using strong communication and interpersonal skills to establish and maintain good working relationships with a wide variety of stakeholders, including local communities, business representatives, and elected representatives.
Proven ability to develop and deliver a local liaison strategy
Strong planning and organisational skills.
Experience of presenting a large amount of complex information to a wide range of stakeholders in an appropriate style.
Able to operate effectively within a community liaison type or consultation forum environment.
Demonstrable track record of delivering sensitive – and at times distressing – messages to the individuals and community groups
Experience of line managing staff.
A local authority background would be useful although but not essential.
4. OTHER CONTEXTUAL
Managing internal and external stakeholders at all levels is critical to the success of this role.
Flexibility & willingness to respond positively to uncertainty and change.
Autonomy to make appropriate decisions on local area management within the boundaries set by strategy
High level of influence
Requires frequent travel within the region & remote working.
Requires strong personal resilience in a challenging and dynamic environment, as well as awareness of and sensitivity to local and national political issues.