Quality Manager

  • Location

    East London, London

  • Sector:

    Rail Jobs and Transportation

  • Job type:


  • Salary:


  • Contact:

    Tim Jordan

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Duration:

    12 months

  • Expiry date:


  • Start date:


  • Client:


To support the Head of Quality with specific accountability for Stations, Shafts and Portals, in

implementing all aspects of Crossrail's quality assurance management system through design,

construction, testing, commissioning and handover and leading the team that will monitor and

oversee contractor performance and compliance with all contractual information governing quality

control and quality assurance.

  • Establishing a right-first-time culture across the client teams, Tier 1 suppliers and the supply

chain, that puts quality at the heart of project delivery.

  • Ensuring that Tier 1 suppliers implement appropriate quality management arrangements,

supported by the deployment of competent resources, that extend into the supply chain and

that establish plans for successful delivery.

  • Ensuring that Tier 1 suppliers' quality systems and processes are fully aligned to the

contracted requirements and support Crossrail's procedures for project fulfilment.

  • Ensuring that Crossrail's auditing of Tier 1 and supply chain quality management

arrangements provide overall assurance to the SSP Delivery Director and identify issues for

immediate resolution by suppliers.

  • Ensuring that Tier 1 suppliers implement appropriate and achievable Inspection and Test

plans, achieving quality outputs consistent with contracted requirements, fully supported with

quality records.

  • Ensuring that the Stakeholders' (Chief Engineers Group (CEG) and the Infrastructure

Managers) requirements to review and witness Tier 1 and supply chain quality activities are

identified and scheduled, including the provision of samples, benchmarks, off-site and on-site

inspection and testing.

  • Ensuring that any deviations from contracted requirements are permitted only after

endorsement by authorised Crossrail CEG personnel and recorded as concessions.

  • Ensuring that Tier 1 suppliers implement appropriate arrangements for the identification of

defects and their subsequent rectification, remediation or repair.

  • Leading investigations and problem-solving exercises (SPOT-On or equivalent) jointly with

Tier 1 Contractors into significant supplier failures and major (CAT 1) and recurring nonconformances, monitoring supplier implementation of corrective and preventive action plans.

  • Establishing procedures for the progressive collation of learning amongst the Tier 1 suppliers,

the supply chain and the client teams, and monitoring the implementation of subsequent

continual improvement.

  • Ensure Crossrail Observations are undertaken effectively, meeting defined targets and

involve all relevant stakeholders e.g. CEG and Infrastructure Managers.

  • Ensure the Crossrail Delivery Team's review and effective implementation of ITPs, subcontractor/

supplier quality plans, quality system procedures, test plans, quality improvement


  • Ensure that the Contractor and Crossrail Delivery Team is effectively managing the closeout

of NCRs, CARs and Crossrail Observations.

  • Working collaboratively with the contractor to drive the closure of Completion Readiness
  • Assessment Framework (CRAF) findings and ensure appropriate preparations are in place for

future CRAF assessments to enable a seamless handover to the Infrastructure Managers

(IMs) via the Employer's Completion Process (ECP).

  • Production of periodic quality reports to provide visibility of Contractor and Crossrail Delivery

Team Quality performance.

  • Support the periodic Quality Focus Meeting (QFM) process to ensure any quality issues are

captured and actions are progressed.

  • Support the Contractor and Crossrail Delivery Team's review in the timely compilation and

right first time" submission of certification packages to support the ongoing assurance of the


  • Support the Crossrail Supervisor's Representative to ensure any quality concerns are

communicated formally to the Contractor and they are tracked to resolution.

  • Develop and present quality training to the Crossrail Delivery Team and Contractor staff

where applicable.

  • Establishing an effective working relationship with the SSP Delivery Director to ensure support and oversight of the delivery team's management of contractor quality.
  • Ensuring the appropriate assignment of available resources to support the individual delivery


For more information please contact Tim Jordan