6 months ago
Reporting to the Head of Integration and Governance, the job holder will play a transversal management role interacting with central CoCs, Services Program Office, Finance and the network of company Support Centres (which are located globally including UK, France, Germany, Spain, Turkey, Malaysia). The ability to communicate and coordinate with multinational and multicultural team members is needed.
Drives and supports the standardization of coherent business operations methods and processes across the company network, eg:
Increasing the value of the business
Securing cost savings and synergies
Ensuring efficient resource planning
Clarifying and simplifying processes and Way of Working
Managing continuous improvement projects in scope
Monitoring and Reporting performance
Support in the definition and implementation of a robust dashboard, integrating financial and operational KPIs in collaboration with all internal and external stakeholders.
Develop and support the reporting model, including tools, processes and best practice records.
Produce reports of performance for senior management (and sometimes customers)
Develop and implement framework documents/guidelines to establish Way of Working, Procedures, RASCI, training & competences and general directives for any local team
Cost control monitoring, including booking hours, purchase orders (supporting Finance Department lead).
Support in the development and management of a common Business Operating Model (OM), including resources, subcontract strategy, infrastructure, IT…
Develop and support a clear and efficient resource and recruitment plan.
Support the bidding/Offer process if/when required for new Customer Services opportunities.
Manage standardized risk management tools and processes to:
Ensure that the risk & opportunity process is followed consistently
Maintain configuration control of risks
Manage globally the risk register ensuring that mitigation plans are in place
Report to ERM forum when needed
Support financial interface with Services Programmes and Finance, coordinating as needed with local Heads and their teams.
Support the development of engaging communications briefings for staff and colleagues
Ensure integration of teams' activities and all data required
The jobholder will deliver:
Monthly reports, OP, KPIs and EVM
Common processes and technical KPIs
Risk management dashboard for ERM forum
Resourcing plan status
Local implementation plan for any Digital/Innovation initiatives
Investment portfolio monitoring
The jobholder is based in Brize Norton with regular company-paid travel to other sites including Madrid.
Recognising the RESTRICTED nature of the work, suitable candidates will be SC cleared or eligible for this level of clearance.