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Project Director

  • Location:

    Paris, Île-de-France

  • Job type:

    Permanent

  • Sector:

    Telecoms

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Carlos Costa

  • Contact email:

    carlos.costa@morson.com

  • Job ref:

    162016CCO_1557921034

  • Published:

    7 days ago

  • Expiry date:

    2019-06-05

  • Start date:

    01/07/2019

Responsibility

  • Lead the IT operation project and be the main interface towards clients served by the Managed Service
  • Accountable and Owner of the Project's P/L
  • Over-all lead to ensure that our client will meet all contractual agreements.
  • Mentoring and coaching on all direct reports.
  • Owner on all communication with customer C-level executives.
  • Accountable for establishing and managing foundations and capabilities for effective, sustainable service delivery across the region, covering: operations/processes, human resources, financials across the following functional areas: pursuit support, transition management, ongoing delivery, offering / delivery / technology management
  • Accountable for planning and delivery of projects/deals to plan
  • To setup the required operation teams, functions and flows in the O&M phase of the MS project to achieve the delivery target according to the service quality (SLA/KPI) and operational efficiency requirement
  • To constantly access and minimize the risk of project by examining the changes in market, customer, technology, equipment, environment and staff

Profession Requirements

  • 20 years Cross-functional understanding/experience of service delivery in an outsourcing context - i.e., understanding of finance, HR, sales, implementation, operations, etc. and how they work together.
  • Proven track record and demonstrate successful in IT Outsourcing management and operations experience.
  • Proven track record on C-level communication.
  • Strong operational management skills - min 10 years of work experience in service environment, preferably in an outsourcing context, with experience setting up and running regional operations (such as helpdesk, delivery centers)
  • Experience leading/working in regional/global teams
  • Strong leadership skills - high level of drive, initiative assertive good communication skills - across all levels
  • Have the service concept and attitude and strong capability in decision-making, organization, planning, analytical, communication and management
  • Strong analytical and problem solving skills
  • Experience in, and ability to bridge, strategy and operations
  • Experience and knowledge in delivering ICT services and right spectrum of outsourcing offerings.
  • Experience in Matrix organization.
  • Exceptional ability to motivate and recognize people skills
  • Experience in ITO project as the PD/DPD role

General Competencies

  • Language: Fluent in written and spoken in French and English
  • Human
    • Excellent knowledge and skills in Leadership.
    • Result oriented with good skills in leading and motivating people and conscious of responsibility.
    • Flexible and responsive to changing work patterns and demands.
    • Excellent communications and presentation skills. Ability to communicate effectively on an executive level
    • Highly developed consultative skills
    • Performance driven
  • Business competence
    • Excellent Business understanding skills
    • Excellent Financial understanding
    • Good knowledge in use of IT business system & solutions.
    • Customer Orientation with good understanding of Indonesia Market service providers / operators Business requirements.
    • Negotiation experience