4 months ago
To manage changes in a controlled manner from design to operations.
*To deliver Service Transition for multiple projects within a programme in compliance with the organisation's delivery frameworks and as a co-ordinated, seamless transition
*To assess, scope and manage the readiness for Service, Operation and Organisation
· Owning non-functional requirements transition (including service, security, compliance and finance) activities on behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads, service stakeholders and the customers
Accountability to the project manager for delivering the Service Transition work for multiple projects within a programme in compliance with the organisation's delivery frameworks and as a co-ordinated, seamless transition
Managing changes in a controlled manner from design to operations ensuring service stakeholder participation and support
Assessing, scoping and managing the readiness for Service, Operation and Organisation
Owning all non-functional requirement transition (including service, security, compliance and finance) activities on behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads, service stakeholder and the customers
Building and maintaining relationships with key stakeholders (external and internal) and manage customer's expectations through appropriate communications, reporting, assurance and governance
Shaping, planning and executing the service transition including the overall schedule and governance with selection and/or application of appropriate methodologies, processes and tools
Document Service Acceptance criteria during project execution mobilisation including gathering, agreeing and managing acceptance criteria for support, operations and delivery gateways
Creating, managing and executing a Knowledge Transfer plan and execution of the plan to ensure the new Service/Product is supported with the right level of knowledge and documentationIdentifying, coordinating and tracking all service readiness activities, ensuring each project meets the Operational Readiness Review criteria
Ensuring any business changes are successfully managed and that organisational readiness is achieved for the new services
Ensuring formal handover between project and service at point to project closure. Also, ensure responsibilities are agreed during prolonged transition phases between project and operational service including how change will be managed during this time
Act as an ambassador for the programme into Service organisation to ensure new organisation behaviours are adopted in support of the programme with full service stakeholder support.
Oversight of business change plan to ensure user experience of provision, support and use of the service contributes to positive end user customer satisfaction
Mandatory Skills and Experience Required
· Excellent understanding of ITIL processes.
*Experience of 3rd party management.
*Project Management experience.
*Understanding of service design principles and artefacts.
*Proven ability to shape and change processes.
*Ability to grasp technical information quickly.
*Experience of implementing changes in culture, resulting in early engagement with the service design and transition phase.
*Ability to engage with service owners, project managers and other relevant stakeholders to establish service scope.