£24000 - £26500 per annum + Car, I pad, Phone,Commission, pension
9 months ago
To maximise the revenue and profitability of Parts sales across the Business Unit through regular customer contact with new, existing, and lapsed customers.
Major Job Functions
Build positive relationships with new and lapsed customers to meet or exceed annual parts sales targets whilst achieving required profitability. Develop cash sale and new prospect accounts into regular customers
Effectively maintain call cycles through high mobility, planning repeat calls where possible on weekly/monthly/quarterly basis.
Maintain accurate database of account details and engine population and record, manage and report on opportunities and sales using the Sales Tracker
Prompt and accurate preparation of parts and service quotations when necessary, followed up to won/lost sale conclusion.
Utilise promotional packages from marketing to drive sales growth. Convert leads generated by the Inside Sales team.
Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions
Cultivates Innovation: Paying attention to what customers want and need - new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and the client are never done, never satisfied, never standing still.
Drives Results: Infusing the team and organisations with a sense of urgency. Creating a culture where organisational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome.
Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change
Strong sales orientation and drive Excellent interpersonal, verbal and written communication skills
Professional manner Good PC skills essential and ability to learn new systems
A mechanical aptitude and basic knowledge of Caterpillar engines and generators would be an advantage but not essential
Speedy resolution of customer complaints and disputes. Liaise with Product Support Account Managers to ensure a consistent approach to customer coverage is maintained. Achieve growth in Parts sales revenue and margin in line with targets. Call plan developed for customer base and prospect/cash accounts. Disputes resolved quickly and effectively. Timely monthly report and forecast submitted. FST database cleansed, kept accurate and regularly maintained and updated. Accuracy of quotations and sales transacted, low number of disputes. Annual sales revenue in line with target and budget set.