Up to £0.00 per annum
12 months ago
To provide customer Parts and Service excellence via an accurate and rapid parts support and ordering service for customer and field based engineers by focusing on quality and efficiency to meet agreed departmental service levels within the designated branch/area.
To obtain the best price and delivery options for parts supply as required to satisfy both customer and service demand.
To negotiate deliveries and expedite orders to field-based engineers and customers as required. Receiving and acknowledging of incoming parts.
Interpret customers' needs and prepare quotes for customers including price and delivery. Maintain and register customer quotes.
Collection of payments from cash sale customers, handling and management of the petty cash/banking.
To carry out all warehouse duties as required either as coverage or part of a rota in line with the requirements of the business. Provide coverage at other regional branches as required. Van parts delivery duties as required or part of a rota.
Major Job Functions
Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions
Cultivates Innovation: Paying attention to what customers want and need - new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and the client are never done, never satisfied, never standing still
Drives Results: Infusing the team and organisations with a sense of urgency. Creating a culture where organisational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome.
Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change
IT skills to include all necessary PC, software and mainframe skills
Flexibility, organisational and time management skills
Excellent attention to detail, work accuracy/numeracy and quality orientated
Work autonomously on own initiative and also well as part of a team
Strong communication & interpersonal skills and ability to build positive relationships across all levels of the
Motivated and dynamic self starter
Strong planning and organisational skills with the ability to work under pressure to tight deadlines
A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers
Sound judgement and decision-making skills
Sound knowledge of parts provision
Technical and product knowledge
H&S and E policy awareness
Taking personal responsibility to meet all 'One to One' objectives. Working flexibly to ensure adequate coverage is provided. Maintain product and service knowledge through attendance of available designated training. Work co-operatively with the Engineers, Field Supervisor and CSSRs. Control service exchange and inspect 'core returns' to ensure correct customer charge/credit is made. Resolve any customer disputes to maintain positive customer relationships. Dedicatedly promote incremental parts sales to customers. Responsible for recovering delivery and return charges whenever possible. Active involvement in the improvement and maintenance of the branch environment and contamination control procedures. Constant awareness of SHEQ obligations.