Oxford - 2nd Line Support Technician

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  • Location

    Oxford, Oxfordshire

  • Sector:

    Infrastructure and Support

  • Job type:


  • Salary:

    £100.00 - £140.00 per annum

  • Contact:

    Alex McQuade

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

  • Duration:

    3 Months+

  • Expiry date:


  • Start date:


  • Client:


Senior Desktop Technician

Witney UK, Oxford.

3 months +

  • Extensive experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
  • Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
  • High knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
  • Highly skilled in desk side support and PC break/fix including basic administration of Windows
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under 'Smart Hands' capability supported by Company.
  • Very good written and oral communications skills with clients and management. Good people handling skills.
  • Ability to work with deadlines and complete tasks on-time.
  • Well-versed in ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Well versed in IT Asset management - ITAM process
  • Handle daily desktop support incidents tickets.
  • Troubleshoot and identify hardware related issues and coordinate with vendors if required.
  • Troubleshoot any software related issues and should work with cross functional team required.
  • Hands on experience in imaging the laptops (Windows 7 and Windows 10)
  • Tech should be able to manage the daily operations at the site and also able to expertly handle escalations.