Up to £11.50 per hour
7 months ago
A new opportunity is now available for a Occupational Health Administrator to become a part of a large organisation. This role is very client facing with the requirement of managing databases and appointment scheduling.
- Client facing role, with the ability to converse with employees at all levels, across company.
- Initially - managing the Health Surveillance database and appointment scheduling. Creating weekly/monthly reports.
- The Occupational Health Support Team Technicians are accountable for ensuring all Occupational Health communications are actioned appropriately, seek professional advice (where needed), ensuring follow on actions are implemented in a timely manner.
- Maintain the Electronic Occupational Health Appointments Diary, updating confidential medical records and the scanning of documentation. Ensuring adherence to GDPR and medical confidentiality standards autonomously.
- Working closely with the Occupational Health Clinical Team to ensure the smooth running of the multiple department clinics, with the ability to prioritise actions to meet customer & stakeholder's expectations.
- Interpret and appropriately action instruction sheets. Thus allowing the clinical team to facilitate the maximum use of Occupational Health resource to ensure appropriate follow up appointments, referrals and treatment
- Proactively monitoring and updating required actions, enabling the clinical team to have the maximum information available to make informative decisions to support both employees and the business.
- Prepare physician's case files with the appropriate and relevant information, using knowledge of clinical protocols.
- Preparation of daily / weekly / monthly / annual reports and key performance indicators (KPIs) for business to review/manage process adherence.
- Liaise with internal claims officer, pension's officer and internal/external sub contracted clinical specialists when required.
- Front of house first aid dispensing of supplies and guidance for support resources.
- Facilitate appointments flow, action appropriate steps for any delays, regular communication with employees, clinical staff and chief of positions (managers).
- Engaging with absent employees both face to face and over the telephone, encouraging engagement throughout their absence with the appropriate stakeholders (Occupational Health and Managers) through adherence to process, maintaining contact, attending appointments - supporting their successful return to work.
- Due to the nature of the department, dealing with sensitive information on a daily basis, confidentiality is of the utmost importance.
- Preferred - previous experience in a medical office environment, work well as part of a team, you are flexible, adaptable, proactive and customer focused.
- Preferred (though not essential) - The ability to interpret medical notes and transcribe practitioners verbal consultation notes into the guidance (adhering to GDPR).
- Ability to support delicate and difficult situations/conversations, both with employees and/or their immediate families.
- Essential - You must have a working knowledge of all Microsoft Computer applications including Word, Excel, PowerPoint, and Outlook.
- You will need to have the ability to multi-skill, prioritise tasks, use your initiative and work to tight deadlines.
- Essential - Good communication skills, including the ability to deal with customers/stakeholders at all levels, this could be face to face, via telephone or email. Excellent English language skills (Reading/Speaking/Writing).
Morson is acting as a recruitment business in relation to this vacancy
Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control; Occupational Health; arranging appointments;