13 days ago
Job Title: Parking Representations Office/Notice Processing Officer
Duration: 3 months with a potential extension
Location: London Bridge
1. JOB PURPOSE
1.1 To investigate parking appeals and representations made under the Statutory Procedures laid out in legislation (Road Traffic Act 1991 and Traffic Management Act 2004 as amended and various Statutory Instruments; please refer to the DfT's operational guidance on Parking Enforcement March 2008)
1.2 To undertake the quasi-judicial role of a Representations Officer and make decisions on the enforcement of Penalty Charge Notices (PCNs) up to and including those which have been transferred to the Enforcement Agents following County Court action
1.3 To carry out their quasi-judicial role in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered.
1.4 To provide a high quality service in terms of clerking and providing the Council's evidence to the Environment & Traffic Adjudicators the independent parking appeals tribunal in accordance with the legal framework, Tribunals Rules and Procedures and County Court Civil Procedure Rules (CPR) 75.
1.5 Act as lead officers to our parking contractor on the management of non-statutory and statutory complaint investigations and hearings at the parking adjudicators.
2. JOB CONTENT
2.1 Investigate all statutory representations / complaints / tribunal hearings in line with the council's complaint policy, including:
* Reviewing computer and paper records as required.
* Interviewing the complainant, council officers, contractors and other interested parties.
* Carrying out home and site visits where necessary.
* Ensuring that the action taken by contractors complies with relevant policies and procedures and legislative requirements.
* Drafting a response to the complaint / Adjudicator hearing that presents complex arguments in an accessible and readable format.
2.2 Carry out a range of duties in relation to adjudication hearings, as outlined above.
2.3 By learning lessons from complaints and adjudication hearing cases, recommending action and improvement plans to management/contractors with the aim to improve service delivery and identifying any cost savings.
2.4 Monitor the implementation of decisions and recommendations arising from complaint investigations and parking tribunal hearings.
2.5 Provide specialist advice and assistance to customers in respect of the Statutory Procedures, Adjudication Tribunal procedure.
2.6 Provide post-County Court action information when cases reach Warrant of Control stage to Enforcement Agents, county court service and customers.
2.7 To provide advice on polices and procedures to all areas of the council and to external bodies and customers.
2.8 Prepare and present information on procedures and policies when required to do so.
2.9 Provide day to day guidance to support staff (contractor) to assist on the conduct of specific cases in accordance with procedures.
2.10 To ensure that all investigations are carried out in accordance with the Council's Equality and Diversity Policy and works towards the priorities set out in the Race Equalities scheme.
2.11 To lead on special projects/research and assist with initiatives that highlights the work and profile of the Unit.
2.12 Undertake any other duties commensurate with the level and grade of the post as may be requested from time to time.