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NOC L1 Service Engineer

  • Location

    Newport, Wales

  • Sector:

    Aerospace and Defence

  • Job type:

    Contract

  • Salary:

    Up to £120.00 per day

  • Contact:

    David Taylor

  • Contact email:

    David.Taylor@morson.com

  • Job ref:

    158956DTR_1552647292

  • Published:

    2 months ago

  • Duration:

    6 Months

  • Expiry date:

    2019-04-12

  • Start date:

    11/03/2019

  • Client:

    #

JOB OVERVIEW

The 1st Line NOC team provides service and support capabilities to Defence, Government and Commercial Projects, from delivery into live service, providing all aspects of continued management of the live infrastructure though to close down.

The NOC L1 Service Engineer role is accountable for providing helpdesk assistance to other Resolver Groups within the wider Service Operations within the NOC. He/She To take ownership of user problems and be proactive when dealing with user issues. Monitor the phones and answer in agreed timescales based on project requirements, log all calls on the call logging system and maintain full documentation. Monitor email inboxes and action any that come in by creating a ticket in the appropriate toolset. Monitor queues within the specific tools sets to ensure tickets are to date and do not breach SLAs. Monitor NOC NMS and acknowledge / action alerts depending on fault conditions. Provide updates to internal and external customers

A large portion of the role is focused on ownership of user problems, during which the role holder will regularly function as the helpdesk representative of the NOC on behalf of Airbus to the wider community, including the customer and business partners, at times without direct support.

EXPERIENCE

To achieve this role, the L1 Service Engineer must exercise the following skills:

Knowledge of Microsoft based operating systems

Experience using Microsoft Office (MS Word, Excel, Outlook and PowerPoint)

Basic understanding of PC hardware set-up and configuration

Excellent telephone manner and strong face to face communication skills.

Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision making process within the service management internal and external environments.