The 2nd Line NOC team provides service, support, and management capabilities to the Defence Information Infrastructure within ATLAS, from delivery into live service, providing all aspects of continued management of the live infrastructure though to close down.
The NOC L2 Service Engineer role is accountable for providing technical assistance and instructional documentation to other Resolver Groups within the wider ATLAS Service Operations as well as to the 3rd line network engineers within the NOC. He/She provides an interface to other technical stakeholders within ATLAS including Architects, other engineering disciplines, and sub-contractors.
A large portion of the role is focused on orchestrating the application of investigating critical issues, during which the role holder will regularly function as the technical representative of the NOC on behalf of Airbus to the wider Atlas community, including the customer and business partners, at times without direct support.
The team is the single point of contact for technical conference bridge calls, which are arranged to resolve incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications.
To achieve this role, the L2 Service Engineer must exercise the following skills:
* Strong Technical competence in Networking, with a strong understanding of other technologies, such as Windows, SAN, Security, Virtualisation.
* Strong skills in interpreting and producing, and tracking technical documentation.
* Strong communications skills within the department to provide confidence and direction to peers
* Ability to plan, prepare and organise large scale implementation, over a period of several months.
* Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision making process within the service management internal and external environments.
Accountable for the performance of the technical and operational service elements that are delivered.