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NOC-Back Office Transmission MW engineer (Ericsson)

  • Location

    South Africa, South Africa

  • Sector:

    Telecoms

  • Job type:

    Contract

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Phil Johnson

  • Contact email:

    Phil.Johnson@morson.com

  • Job ref:

    162762PJ_1559294978

  • Published:

    4 months ago

  • Duration:

    6 Months

  • Expiry date:

    2019-06-28

  • Start date:

    10/06/2019

  • Client:

    #

Desired profile or Job Knowledge:

* Engineering Graduate in Telecommunication or computer.
* Relevant experience in fixed network operation or maintenance, NOC/GNOC operations experience is a must.
* Higher level Skill/knowledge and operation experience on Ericsson Microwave Product

Skill or Knowledge:

* Operation-maintenance, troubleshooting or configuration of Ericsson Transmission network elements like MW Hops, Mux etc

Product

* Ericsson Microwave: Mini-Link microwave (including the LH and E-band)

Process or Quality:

* Knowledge of various processes used in Network Operations will be added advantage.
Soft Skills:
* Analytical skills like logical thinking, problem solving or handling assignments are mandatory.
* Strong responsibility for work.
* Fluency in English Language oral and written communication skills are must.
Responsibilities:
* Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
* Fault management on all NEs and follow up with support in case of escalated cases.
* Node Health Checks
* Analysis of Network performance issues
* Implement network changes as per the CR process
* Support new Network node integration's and Acceptance.
* Ensure current license and software versions are suitable for the present network requirement.
* Able to verify and execute the plan provided by planning team.
* Capacity management and reporting in case of possible breach in capacity.
* Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support.
* Validating and maintaining the Known Error Database (KEDB) for Transmission Nodes.
* Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).