Up to £0.00 per annum
over 1 year ago
* Be responsible for Huawei Microwave system (RTN980/950 etc) maintenance, repair, upgrade and configuration.
* Responsible for 24/7 Level-2 transmission Technical Support for transmission system.
* On Call/On Site 24/7 support availability for transmission issues Reported from Customer or Help Desk.
* Coordinate with Vendor Engineer on troubleshooting and jointly confirm the restoration of the Fault.
* Prepare Restoration Plan for incident of Disaster and investigate & summarize for complicated technical problems and/or Disaster on transmission equipment.
* Monitor and analysis the transmission fault, Handling all the issues related to Back Office within agreed SLA
* Be responsible for providing faults recover guidance to field staff and field operation when necessary.
* Be responsible for escalation of faulty and operating according to corresponding process.
* Determine next step after fault restoration, take steps to resolve the root cause and prevent same problem occur again.
* Manage competency and training plans of NOC BO team related to transmission.