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Major Incident Manager

  • Location

    Preston, Lancashire

  • Sector:

    Aerospace and Defence

  • Job type:

    Contract

  • Salary:

    Up to £320.58 per day + 6 months

  • Contact:

    David Taylor

  • Contact email:

    David.Taylor@morson.com

  • Job ref:

    163901DTR_1564153742

  • Published:

    5 months ago

  • Duration:

    6 Months

  • Expiry date:

    2019-08-14

  • Start date:

    ASAP

  • Client:

    #

MAIN OBJECTIVE OF JOB:

    • To coordinate the activities and follow the processes required to deliver and manage major incidents at agreed levels to business users and customers.
    • Responsible for the governance and on-going management of restoration teams who manage the technology used to deliver and support services. These teams can be either internal support teams or third party partners and vendors.
    • Is responsible for ensuring that routine tasks such as SMS and written communications are sent, ITSM ticketing system and dashboards are updated and all relevant reports are completed.
    • Completion of input to Daily, Weekly and Monthly service reviews and monthly contractual reporting.
    • Chair conference calls in an attempt to coordinate technical restoration activities and provide management updates on major incidents
    • Prepare post incident reports and raise re-active problem tickets where appropriate
    • Attend weekly CAB
    • Liaise with transition teams and Early Life Support teams re new projects and services

PRINCIPAL ACCOUNTABILITIES:

  • Manage the delivery of service through the use of Service Restoration Teams and management calls.
  • To provide targeted, timely and useful information on planned and unplanned outages that allows the business to understand the impact of each unplanned outage and take the appropriate action.
  • Governance of suppliers to ensure recovery of service to service level agreements
  • Support implementation of new and existing processes for management of Major Incident Service Restoration and Communications.