Knowledge Manager

  • Location

    Preston, Lancashire

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:

    Up to £20.50 per hour

  • Contact:

    Jonathan Tranter

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Duration:

    9 months

  • Expiry date:


  • Start date:


Job Title - Knowledge Manager

Location - Preston

Rate - £20.50 per hour

Contract Length - 9 Months


* Manage a pipeline of Knowledge Management drumbeat and improvement tasks effectively.

* Create effective and high quality knowledge articles which support the SIAM Knowledge Management strategy.

* Ensure that the knowledge bases are managed and maintained as per the Key Performance Indicators.

* Champion the Knowledge Management culture by encouraging and supporting the representatives across the Business to adopt and be fully engaged in the process.

* Identify opportunities to improve the Knowledge Management process which support the KM Objectives and lead the opportunities through to completion.

* Be an active member of the My IT Support Community forum's by posting new exciting and interesting forum posts to engage participation and help users by finding answers to their questions.

* Communicate the Knowledge Management Key performance Indicators to Key Stakeholders and manage operational risks accordingly.


* SIAM Knowledge Management Governance
* Manage the Knowledge Management Plan to ensure that the Knowledge Management Team meet and exceed the Knowledge Management Team Targets
* Manage the Knowledge Management Target Reporting
* Management and Maintenance of the End User Knowledge Bases
* Collaborate with multiple Departments within the SIAM Organisation, the Business Authority and Tower Service Providers
* Support the Knowledge Management Lead with Transition activities
* Identify and Manage Operational Risks

BUSINESS EXPERTISE (company/industry knowledge):

* To fully understand the business goals and needs of clients by immersing yourself in their environment
* To have a clear understanding of Knowledge Management Best Practises
* To understand industry standards relating to Knowledge Management

FUNCTIONAL KNOWLEDGE REQUIRED (qualifications/experience):

* Detailed knowledge of Knowledge Management
* A clear understanding of Knowledge Management Best Practices
* An understanding of industry standards relating to Knowledge Management
* Excellent communication, written and presentation skills
* Tenacious individual with strong motivation
* ITIL qualification desirable