ITSM Tools Specialist

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  • Location

    Strasbourg, Alsace

  • Sector:

    IT and Digital

  • Job type:


  • Salary:

    Up to €410.00 per day

  • Contact:

    Maggie Urrutia

  • Contact email:


  • Job ref:


  • Published:

    about 2 months ago

  • Duration:

    3 months

  • Expiry date:


  • Start date:


Morson International are working with a global consultancy who are looking for an ITSM Tools Specialist to join their team in Strasbourg. This is an initial 3 months contract with possibility of renewal.

Deadline for CV submission is COB 6 October.


- Configure, tailor, and administer IT Service Management (ITSM) tools (e.g. Microsoft System Center Service Manager, HP Service Manager 9) to meet the needs of the various ITSM processes
- Provide in-depth technical planning, designing, and administering of the ITSM suite of applications
- Migrate, Test, identify and correct defects
- Integrate with System management products and vendor supplied Application Programming Interfaces (APIs)
- Provide leadership in recommendations based on best practices and experience in service management
- Analysis, problem solving and understanding of interactions and dependencies across IT systems
- Very good knowledge and experience in grasping the technical requirements and designing (in collaboration with the stakeholders) a suitable network architectural solution (LAN/WAN)
- Microsoft Windows Server based environments and Active Directory configurations
- Microsoft Exchange and VMware interventions and support
- Improving system infrastructure functions and service delivery regularly
- Prioritizing incidents, requests and changes
- Developing and improving existing processes


- Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school
- Minimum 6 years of IT professional experience
- Minimum 5 years of experience in medium to large scale implementations of ITSM tools
- Configuration and development experience with Service, Incident, Problem, Service - Catalogue, Request, and Change Management modules in a Service Management tool
- Working knowledge of best practices and of the functionality provided by an out of box system
- Knowledge of:
- Microsoft System Center Service Manager 2019 (SCSM) - Ability to maintain , upgrade and monitor SCSM infrastructure, to opening/closing/handling of tickets and centralized deployment of software and updates
- System Center Orchestrator 2019
- Microsoft SQL Server 2012 and above
- Microsoft Exchange 2016
- Active Directory (AD) / DNS / DHCP Management
- Email and antispam systems
- Network Access Server (NAS) and Distributed file systems
- Replication & Disaster recovery
- Monitoring systems (configuration, customisation) using SCOM
- Virtual servers : VMware ESX (would be an asset)
- Experience in managing highly available environments and multiple site support
- ITIL/ITIL V3 Foundation Certification

If you are interested and would like to find out more, apply now and we will be in touch shortly. Alternatively, contact Paul from Morson for more information.