IT Support Engineer - 2nd Line

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  • Location

    Oxfordshire, England

  • Sector:

    Infrastructure and Support

  • Job type:


  • Salary:

    £190 - £225.00 per day

  • Contact:

    Alex McQuade

  • Contact email:


  • Job ref:


  • Published:

    over 1 year ago

  • Duration:

    8 Weeks

  • Expiry date:


  • Start date:


  • Client:


IT, Support, Infrastructure, Technical support, VMWare, Windows Server, SC, Administration, Configuration, OS, Application

IT Support Engineer - 2nd Line

- Experienced IT Infrastructure management specialist

- Experienced in providing technical Level 2 IT Support

- Extensive Windows server experience

- Previous exposure and working knowledge of VMWare

Main activities

- Install IT equipment

- Install standard Applications and Software

- Monitor the day-to-day operations and take appropriate action, communication and escalation

- 2nd level support, following call from Helpdesk, for operations issues

- Perform basic troubleshooting

- Technical support, according to the planned activities, including system administration of the operating system, database management and application using built in interfaces in accordance with Airbus procedures

- Software support activities, including re-installation and configuration of operating system, database and application software

- Troubleshooting as first level of support: registering the query if it cannot be resolved to be escalated to the next level of support,

- Remote support (by phone or some other remote communication system)

- Provide guidance to the personnel in the usage of the tools

Candidate will be eligible to undergo SC clearance or already have active SC clearance.