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IT Support analyst / Front office analyst

  • Location

    Stockholms Län, Sweden

  • Sector:

    IT and Digital

  • Job type:

    Contract

  • Salary:

    Up to €300.00 per day

  • Contact:

    Maggie Urrutia

  • Contact email:

    londontelco@morson.com

  • Job ref:

    173386MOR_1580814136

  • Published:

    2 months ago

  • Expiry date:

    2020-02-25

  • Start date:

    10/02/2020

Morson International working with a global consultancy who are looking for a IT Support analyst / Front office analyst to join their team in Stockholm. This is initially a 1 year contract with the chance of extension - it will be a very long term contract.

As IT Support analyst/Front office analyst, you will be faced with a significant number of users. For this position, you will need to be flexible & customer-service oriented.

The working hours are generally 9AM to 5PM, but needs to be flexible as (in general) 1 week per month (Monday to Monday), he/she will realize "standby" (on-calls) and may be able to work working outside usual hours.


You will be in charge of the main assignations:
- Identify & record incident and service requests
- provide incident diagnosis & support
- Fulfill service requests
- Categorise incidents according to defined categories
- Prioritise incidents based on impact and urgency
- Investigate, troubleshoot & diagnose incidents
- Resolve incidents and recover services according to agreed service levels
- Maintain ownership, monitor, tracking and communications about incidents
- Provide management information about Incident Management quality & operations
- Software installation/configuration
- Hardware installation/configuration
- Asset management
- Support for videoconference systems & audiovisual equipment
- Maintenance of procedures
- Remote service
- Active Directory administration
- Setup and maintenance of documentation, procedures and processes
- Standby support (on-calls)


Qualifications

- You have minimum 5 years experience in IT user support
- Good experience of the above mentioned support activities and tasks
- Excellent knowledge and experience in use of IT service management tools
- Good knowledge and experience and experience in use of System Management tools
- Proven experience in troubleshooting and diagnostic procedures.
- You have excellent knowledge and experience of Microsoft appliactions (such as Operating Systems & MS Office suite)
- Excellent hardware as well as software troubleshooting skills
- Knowledge in videoconference systems
- Detailed knowledge and work experience of Cisco webex video conferencing
- Good knowledge of audivisual equipment


Would be considered as an asset :

- Experience in usage of Ivanti IT service management tool (inclusing previous version called LanDesk Service Desk)
- ITIL Intermediate certificate in the area of Operational Support & Analysis
- ITIL Intermediate Certificate RCV (Release, Control & Validation)
- Knowledge and experience in the area of process design for Ivanti IT
- Knowledge and experience in the area of Ivanti Service Management Tool configuration
- Experience in managing Veritas Backup systems


Daily Rate: Please find the following:

- All inclusive € 300 per Day
- To this is added : € 500 per week when 'On Call' which is estimated as 1 week per Month
- To this is added : € 70 per Hour for work outside of usual working hours


If you are interested and would like to find out more, apply now and we will be in touch shortly. Alternatively, contact Paul from Morson for more information.