IT Service Manager

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  • Location

    London, England

  • Sector:

    IT and Digital

  • Job type:


  • Salary:


  • Contact:

    Steven Wu

  • Contact email:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Client:


Duties & Responsibilities:
 Overseas new office IT setup (EU region). Build-up and maintain IT service in EU area. In terms of Cabling, WAN/LAN network, phone, video conference, PC, printer, etc.
 Follows best practices to ensure system and application security.
 Win & Mac OS X terminal management, standard image customization, deployment.
 Responsible for regional first level and 2nd level network support to ensure its smooth operation.
 Be the major focal between business users and IT to make sure all requirements and issues can be solved locally or cooperating with Hangzhou teams.
 VIP IT supports

Technical Skills:
 A minimum of 5 years of demonstrated work experience in IT fields.
 A BS/BA degree in computer science or related field preferred.
 Strong working knowledge of Microsoft Operating Systems Windows OS - Server, Active directory, DNS, DHCP, SCCM, Exchange.
 In-depth knowledge of Cisco or other similar networking equipment and TCP/IP.
 Familiar with WIFI.
 Familiar with ITIL methodology
 Familiar with voice/video conference solution and devices.
 Familiar with Mac OS X system is plus.
 Experience with end user computer hardware, networking equipment and desktop software applications.
 A proven ability to quickly learn and become expert on new / unfamiliar technologies.
 Strong spoken and written French and Chinese language capability
 ITIL Certificates, MCSE, A+, certificate a plus
 Professional networking certification (eg. CCIE) would be Plus