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IT Service Desk Support Analyst - Hyde - £21-25,000

  • Location

    Hyde, Cheshire

  • Sector:

    IT Support

  • Job type:

    Permanent

  • Salary:

    £21000.00 - £250000.00 per annum + Pension Training

  • Contact:

    David Dinan

  • Contact email:

    Dave.Dinan@morson.com

  • Job ref:

    151056DAD_1538480040

  • Published:

    20 days ago

  • Expiry date:

    2018-10-09

  • Start date:

    ASAP:

  • Client:

    #

This IT Support Analyst role is a central point of contact within the managed services team where you will be required to provide high-quality, efficient support to clients through responding to telephone calls, emails and alert monitoring. Following ITIL processes you will identify, troubleshoot and resolve incidents and service requests, working with other managed services team members to reduce and prevent recurrence. A driving licence is ideal

  • Experience using Service Desk ITSM tools
  • Windows Server 2012/2016
  • Active Directory essential
  • TCP/IP, DHCP, DNS
  • Hardware and Software installation and support
  • Any Citrix/VMware exposure is beneficial

The main responsibilities of the role include the following:

  • Answer calls within client service level targets
  • Respond to service requests and emails within client service level targets
  • Utilise a knowledge base to troubleshoot and provide solutions
  • Apply quality assurance process and guidelines to each interaction
  • Provide a high-level First Call Resolution

You are highly proactive and are a team player, with strong customer service skills and excellent written and verbal communication. We are looking for someone who can think on their feet in a fast-paced business. You love a challenge and have great problem-solving skills. You will have access to a wide range of technologies within this role and have the opportunity to participate in some projects. This is an excellent opportunity to join an organisation that is undergoing extensive growth and somewhere that will offer real career opportunities.

Apply immediately.