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IT Service Desk & desktop support Analyst

  • Location

    Grangemouth, Falkirk

  • Sector:

    IT Support

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Cheryl Leonard

  • Contact email:

    cheryll@morson.com

  • Job ref:

    146034CL_1530090517

  • Published:

    21 days ago

  • Duration:

    3 months

  • Expiry date:

    2018-07-04

  • Start date:

    ASAP

  • Client:

    #

IT Service Desk and desktop support analyst required - can be based in Grangemouth or Aberdeen.

Providing IT Support for over 3000 users in multiple businesses and across multiple locations, remote and desk-side support.

This role covers both 1st Line Service Desk support and 2nd Level Desktop Support, so the candidate will have to have excellent telephone and incident/request logging skills as well technical ability.

Principle Accountabilities:
* 1st level call handling, incident/request logging
* Remote and Desk-side technical assistance/support for users
* Client Machine build and deployment
* Active Directory Administration
* Client application install and support

Qualifications:
* ITIL Foundations Certification
* Microsoft Certified Desktop Support Technician (MCDST)

The candidate must be able to drive and if required travel to remote sites
37.5 hours per week