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IT Service Desk Analyst / 1st Line Support

  • Location

    Leeds, West Yorkshire

  • Sector:

    Infrastructure and Support

  • Job type:

    Contract

  • Salary:

    £100.00 - £120.00 per day

  • Contact:

    Alex McQuade

  • Contact email:

    Alex.Mcquade@morson.com

  • Job ref:

    160473ALX_1554975178

  • Published:

    3 months ago

  • Duration:

    5 Weeks

  • Expiry date:

    2019-04-18

  • Start date:

    22/04/2019

  • Client:

    #

IT SERVICE DESK ANALYST - contract

- 7:30AM until 4PM Monday to Friday (non negotiable)

-1 hour lunch

-Leeds, close to Elland Road

-Personable attitude towards customers and colleagues. Team of 7.

-Training will be provided on the ticketing system and phone system over the first 2 days, training will also be provided around the security incident process.

Essentials

-Must be able to handle high call volumes

-Must understand the importance of raising all incidents taken

-Must have a good understanding of Incident management / ITIL

-Active Directory - users and computers

-Password resets

-Adding in permissions to network shares

-Creation of email accounts either via on premise exchange console or 365 admin console

-Knowledge or understanding of adding permissions to shared mailbox's

-Basic hardware and software fault diagnostics

Desirables

-Good understanding of citrix and support of applications held within

-Good understanding of mobile devices (Primarily Samsung devices) on android platform


Start Date: 22/04/2019

End Date: 31/05/2019