£10.00 - £12.50 per hour
7 months ago
IT Service Desk Analysts x 2 wanted for 6 month contract role, working with an established Defence company.
Suitable candidates will have experience of working in a busy 1st Line IT Support role - any experience of 2nd Line would be an added advantage.
* Log all incidents and service requests raised to an agreed standard of detail
* Follow agreed Service Desk Processes
* First line fixing of faults to an agreed percentage
* Perform customer facing role, focused on delivering against established Service Desk performance targets
* To action service requests, when required, in addition to answering incoming calls, including such things as the creation of new starter accounts and permission changes
* To proactively bring to the Senior Analysts or Team Leaders attention any new first line fix information, documenting when necessary, to create new knowledge articles for the team
SC clearance will be obtained as part of this role, so candidates will need to be eligible to achieve this.