City of London, London
£30000.00 - £35000.00 per annum
9 days ago
IT Service Delivery Analyst
City of London
Service Desk / 1st Line / 2nd Line / Active Directory / Office 365 / SCCM / Training / Inductions / Continuous Improvement / ITIL
Morson International is pleased to offer the role of IT Service Delivery Analyst on behalf of our long-standing client based within a walkable distance from the following stations - Temple, Blackfriars, Mansion House, City Thameslink, Chancery Lane and St. Pauls.
With only 65 employees to support you will be given the opportunity to work closely with the ITSM and the Infrastructure Manager to continually develop your skills and support on key projects. You will be sole point of contact for all Service Desk queries so it is essential that you are confident in your technical ability and are continually looking at ways to develop and improve.
In this varied role your key responsibilities will be include but not limited to:
- Providing 1st & 2nd Line Support to around 65 employees
- Own the Service Desk - Drive and develop the Service Desk while continually looking at ways to improve and presenting ideas to the IT Service Manager.
- Leading IT inductions
- Driving up the adoption of IT services (user training etc)
- Documentation of IT Services
- Potential for growth into a service management role, such as the management of the service desk, incident and problem management
Due to the variety involved within the role it is essential that you are driven and motivated, along with these personal attributes you will have experience with the below technologies and duties:
Providing IT inductions and training new starter
ITIL (qualified or experience working in an ITIL environment)