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IT 2nd Line Support Engineer

  • Location

    Oxfordshire, England

  • Sector:

    Infrastructure and Support

  • Job type:

    Contract

  • Salary:

    £150 - £200.00 per annum

  • Contact:

    Alex McQuade

  • Contact email:

    Alex.Mcquade@morson.com

  • Job ref:

    149517ALX_1549964358

  • Published:

    6 months ago

  • Duration:

    2 month rolling

  • Expiry date:

    2019-02-11

  • Start date:

    Asap

  • Client:

    #

2nd LINE IT SUPPORT - CONTRACT BASIS

Looking for:

- Experienced IT Infrastructure management specialist
- Experienced in providing technical Level 2 IT Support (mostly COTS and in-house applications)
- More than 5 years of relevant working experience

Main Technologies:
- Windows server
- VMWare
- Oracle database (administration only, no programming)

Roles and Responsibilities
- Install IT equipment
- Install standard Applications and Software
- Monitor the day-to-day operations and take appropriate action, communication and escalation
- 2nd level support, following call from Help-desk, for operations issues
- Perform basic troubleshooting
- Technical support, according to the planned activities, including
- System administration of the operating system, database management and application using built in interfaces in accordance with Airbus procedures
-Software support activities, including re-installation and configuration of operating system, database and application software
-Troubleshooting as first level of support: registering the query if it cannot be resolved to be escalated to the next level of support,
-Remote support (by phone or some other remote communication system)

Extra
-MUST BE LESS THAN 45 MINUTES DRIVE FROM BRIZE NORTON DUE TO ON CALL NEEDS

-MUST BE ELIGIBLE FOR SC CLEARANCE