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IS Support Manager - Brussels

  • Location

    Brussels, Belgium

  • Sector:

    Infrastructure and Support

  • Job type:

    Contract

  • Salary:

    €200 - €250 per day

  • Contact:

    Jake Abery

  • Contact email:

    Jake.Abery@morson.com

  • Job ref:

    157557JAY_1554457732

  • Published:

    4 months ago

  • Expiry date:

    2019-04-26

IS Support Manager - Brussels

Morson International are working with a global consultancy who are looking for an IS Support Manager to join their team in Brussels. This is a long term contract, minimum of 1 year, and there will be the chance for a number of extensions. My client is dedicated to Research & Development and your main goal will be to assist our client's personnel regarding incident, problem and change management applying ITIL procedures. My client is paying €350 a day.

The IS Support Manager will take part in:
* User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail * Coordination with the project teams * Mastering of information sites and maintenance of the units knowledge base * Follow-up of service quality in the context of incident, problem and impediment management * Management and follow-up of user requests * Guidance regarding the use of information systems * Management of incidents related to information systems * Conception and management of IS and ICT end user support and assistance * Participation in user, service and project meetings * Depending on the circumstances, the expert may be requested to provide assistance or support in the resolution of production issues
The successful IS Support Manager will have:
* You must have a Master (or 5 years of higher education) with minimum 13 years of professional experience * Good knowledge of specific support tools or techniques and documentation writing in the context of business workflow application end user support and assistance * Good command of the English language is mandatory * Proven knowledge in end user assistance or support of information systems, especially in the context of business workflow applications * Good knowledge of private and/or public sector financial circuit management support is an asset * Excellent knowledge of ITIL * Good IT skills * Knowledge of IS knowledge base maintenance * Good knowledge of the office automation tools used (MSOffice) * Excellent communication / writing skills. * Good reporting methods. * Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team leadership capability. * Able to cope with the needs of multi-language site deployment. * Ability to apply high quality standards * Ability to participate in multi-lingual meetings, good communication skills.

If you are interested and would like to find out more, apply now and I will be in touch shortly. Alternatively, contact Jake from Morson for more information.