Insight Manager

  • Location

    London, England

  • Sector:

    Professional Services

  • Job type:


  • Salary:

    £220.00 - £270.00 per day

  • Contact:

    Hayley Murray

  • Contact email:


  • Job ref:


  • Published:

    6 months ago

  • Duration:


  • Expiry date:


  • Start date:


  • Client:


We are currently recruiting for an Insight Manager to ensure delivery of evidence based views of employees, stakeholders' and customers', and their needs and perceptions.

The KEY ACCOUNTABILITIES for the Insight Manager will be as :
* Evaluate, analyse, interpret and present research and analysis enabling deep understanding and insight into staff, stakeholder and customer needs, behaviours and perceptions
* Through effective understanding of behaviour change and the assimilation of different processes and inputs of information, prepare high quality insights to find opportunities for improvement, and gaps for future action that are aligned with our People and Customer Strategy, and communicate these to the Delivery Business and Professional Services for action
* Provide evidence-based advocacy for customers by acting as the 'customer's voice' in programme delivery and development, and in contract management, ensuring delivery of better customer outcomes
* Ensure rigorous assessment and evaluation of programmes and initiatives including services and supplier contracts and marketing communications to determine if objectives have been met and identify how to improve
* Design, direct and manage timely delivery of high quality customer insight and research programmes, reports and data through external agencies and internal resources ensuring optimal choice of research and analysis methods

The SKILLS, KNOWLEDGE AND EXPERIENCE expected of the Insight Manager will b e as follows:
* Knowledge and understanding of related fields such as employee communications, employee or customer experience, business or HR strategy, behaviour change theory or behavioural economics would be desirable
* Ability to source, collate, analyse and interpret data into insights and to communicate and use results to develop creative business policies and strategies
* Deep understanding, interpretation and communication of quantitative and qualitative research findings
* Ability to balance multiple projects and to judge priorities while ensuring accurate outputs
* Microsoft Office expertise especially Excel and Powerpoint
* Experience in transport, government or market research design, analysis and interpretation and statistical techniques and development of major projects
* Degree level qualification or appropriate professional experience
* Membership of Market Research Society or Social Research Association or similar preferred

***This role is working in the public sector and therefore must be set up on a PAYE or Umbrella basis. No limited companies are permitted. ***

In order to apply for the Insight Manager role, please submit your CV and contact details via this advert.