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Incident Controller

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  • Location

    Glasgow, Scotland

  • Sector:


  • Job type:


  • Salary:

    Up to £0.00 per annum + Various

  • Contact:

    Lisa Meikle

  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Start date:


  • Client:


Our client, a leading energy company based in Glasgow are looking for an Incident Control Administrator on a contract basis.

This is as part of their emergency department so they are open 24/7, therefore shifts will be on a rotational basis of day/back & night shifts, so the candidates must be flexible.
This will also be office based.

* Creation of network incidents on the internal system
* Resource allocation - organising and dispatching engineers & ensuring incidents are prioritised
* Liaising with the field staff for progress reports
* Operation of the management systems and updating data
* Producing reports
* End to end co-ordination and update of vulnerable customer information
* Night Shift - customer phone calls overnight and associated duties
* Liaise with various internal departments (contact centre, Incident Management, Field Staff and customers to ensure customer information is of adequate standard and provided in a timely fashion)

Skills Required
* IT Skills - Microsoft Office/ Excel etc
* Ability to pick up new systems quickly and effectively
* Keen to learn
* Developed customer service skills and knowledge of customer contact process.
* Developed communication and influencing skills.
* Excellent Telephone skills, manner and grammar.
* Ability to prioritise variable workload.
* Ability to stay calm under pressure

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