IMOS Technical Support Services Officer

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  • Location

    Truro, Cornwall

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:


  • Contact:

    Elizabeth McCabe

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Start date:


  • Client:


Morson have an exciting vacancy for an IMOS Technical Support Services Officer based in Helston for one of our Aerospace Clients.

Job Description

To provide technical support to IMOS, based in the Merlin On Site Support Team at RNAS Culdrose, to ensure that the appropriate support solution is provided within the required timeframe to maintain aircraft availability. To resolve technical queries and ensure that the associated processes, procedures and performance levels are being maintained to the levels stipulated within the IMOS contract.

Key Job Accountabilities Include:

Develop and Maintain Effective Customer Service

  • Co-ordinate with the IMOS Service Engineering Team and/or the IMOS Availability Team to ensure that a responsive, professional and cost-effective technical support advisory service is provided at all times which maximises customer satisfaction.
  • Act as the initial point of contact for technical queries being raised by Forward and Depth units at RNAS Culdrose, ensuring all queries are correctly entered on the Resolve and Serena systems.

Process Management

  • Ensure that business processes are adhered to during the execution of any work activity

within the department and any suggestions for improvement are channelled through

management chain

Management Support

  • Ensure Tasking Priorities are understood and disseminated to all parties.
  • Ensure Technical Tasking

Resource Management

  • Review and influence the resources devoted and expended by supplier areas to meet

requirements, reporting any shortfall that could lead to programme creep

Required skills/experience

Applicants are required to have Mechanical experience within an Aerospace/Defence environment and experience using GOLDesp

Please contact us for more information.