10 months ago
Provide the business with guidance on the supply of ICT facilities
Approve the supply of end user computing facilities as appropriate and justified
Provide administrative support to the business to process the supply of end user computing facilities.
Provide a "front line" interface between user and IT function for day to day IT issues.
Provide process guidance to users for day to day IT issues, ensuring a consistency and commonality of use of end user computing facilities
Manage against the budget allocated for the provision of end user computing facilities to ensure cost effectiveness of the deployed estate
Support the delivery of ICT operational projects to ensure that benefits are achieved
Promote ICT facilities and best practice in their use
To provide day to day point of contact for all IT matters and analyse each matter to ensure it is filtered to the correct place for resolution.
To control, authorise, process and maintain audit trails for change where appropriate e.g. software maintenance renewals, file shares, group e-mail accounts, GTS tokens and smartphone applications.
Responsible for controlling the cost base and ensuring cost effectiveness e.g. deleting underutilised assets or challenging over utilised services etc.
Review and approval of invoices relating to the supply of end user computing facilities
To provide change management support to ICT operations development projects to ensure process improvement is fully delivered and embedded
Proactively provide guidance and training in the use of ICT facilities
Analysis of usage trend data of IT facilities and propositions for cost savings.
Modification, addition and deletion of requested facilities
To apply for this position, you must be eligible to live and work in the UK and either possess or be able to obtain UK MOD Security Clearance to SC Level.