ICT Analyst

  • Location

    Edinburgh, Scotland

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:


  • Contact:

    Morson Rosyth

  • Contact email:


  • Job ref:


  • Published:

    10 months ago

  • Duration:

    12 months

  • Expiry date:


  • Start date:


  • Client:



Provide the business with guidance on the supply of ICT facilities

Approve the supply of end user computing facilities as appropriate and justified

Provide administrative support to the business to process the supply of end user computing facilities.

Provide a "front line" interface between user and IT function for day to day IT issues.

Provide process guidance to users for day to day IT issues, ensuring a consistency and commonality of use of end user computing facilities

Manage against the budget allocated for the provision of end user computing facilities to ensure cost effectiveness of the deployed estate

Support the delivery of ICT operational projects to ensure that benefits are achieved

Promote ICT facilities and best practice in their use

Key Accountabilities:

To provide day to day point of contact for all IT matters and analyse each matter to ensure it is filtered to the correct place for resolution.

To control, authorise, process and maintain audit trails for change where appropriate e.g. software maintenance renewals, file shares, group e-mail accounts, GTS tokens and smartphone applications.

Responsible for controlling the cost base and ensuring cost effectiveness e.g. deleting underutilised assets or challenging over utilised services etc.

Review and approval of invoices relating to the supply of end user computing facilities

To provide change management support to ICT operations development projects to ensure process improvement is fully delivered and embedded

Proactively provide guidance and training in the use of ICT facilities

Key Outputs:

Analysis of usage trend data of IT facilities and propositions for cost savings.

Modification, addition and deletion of requested facilities

Change authorisation

To apply for this position, you must be eligible to live and work in the UK and either possess or be able to obtain UK MOD Security Clearance to SC Level.