HR Operations Administrator

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  • Location

    Crawley, West Sussex

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:

    Up to £11.43 per hour

  • Contact:

    Catherine Robinson

  • Contact email:


  • Job ref:


  • Published:

    11 months ago

  • Duration:

    4 Months

  • Expiry date:


  • Start date:


  • Client:


Job Title: HR Operations Administrator
Location: Crawley
Duration: 4 Months
Hours: 37 per week
Rate: £11.43 per hour PAYE

Are you looking for your first role in HR?

We have a fantastic temporary opportunity to join our client's HR Shared Service Team in Crawley.

The purpose of this role is to deliver timely, accurate and robust information and transactions to the HR function, managers and employees to support the delivery of Thales UK's business and HR strategy

Key Responsibilities and Tasks

- Provide consistent, effective and value-adding service to employees, managers and HR for the full range of HR transactional and administrative support from the HR Shared Service Centre (HRSSC).
- Working with customers and key stakeholders continually to monitor and improve customer and end user satisfaction
- Manage all aspects of customer contact and HR transactions through case management, telephone and face-to-face enquiries in accordance with operating protocols, KPIs and SLAs.
- Working with key stakeholders continually to improve efficiency, simplicity and excellence in delivery
- Ensuring that HR processes are managed appropriately and effectively to minimise business impact
- Act as a role model for the HR function, actively promoting and supporting the Thales UK people strategy and ensuring appropriate channels are utilised
- Work closely with the HR PMO and HR Support teams to ensure delivery and implementation of change activity and system implementation
- Demonstrating their specific contribution to the business through agreed metrics and KPIs
- Acting as an advocate for Company values at all times and ensuring others act as role models within the function
- Working as part of an integrated and collaborative HR function that is focussed on driving business success


- Strong analytical skills with good attention to detail and accuracy
- Committed to seeing tasks through to completion
- Confidential and diplomatic with interpersonal sensitivity
- Customer Focus
- Able to organise and plan own time with flexibility and ability to prioritise multiple activities
- Ability to remain calm and resilient under pressure
- Good team player and strong decision making ability within area of responsibility
- Able to challenge and influence behaviours and promote high standards
- Self-starter with initiative and innovative spirit
- Excellent communication skills, ability to communicate at all levels


- Experience of working in a Shared Services environment, an HR Shared Services function would be desirable, and working against defined case metrics and SLA principles
- Experienced user of Microsoft Office tools
-High level of academic achievement including Maths and English

- Experienced user of Workday
- Working towards CIPD qualification or a recognised Customer Services / Operations qualification
- Evidence of CPD in HR matters, such as employment law
- Wider HR experience, supporting HRBPs or equivalent with successful experience of HR case management and/or delivery of specific HR projects

Morson International are acting as a recruitment business in relation to this vacancy