Crawley, West Sussex
Up to £10.65 per hour
9 months ago
HR Operations Administrator; based in Crawley;12-month contract; £10.91 ph.; 37 hours per week.
We are looking for a HR Operations Administrator based at our client's site based in Crawley.
The purpose of the role is to deliver timely, accurate and robust information and transactions to the HR function, managers and employees to support the delivery of organisation's UK's business and HR strategy.
Provide consistent, effective and value-adding service to employees, managers and HR for the full range of HR transactional and administrative support from the HR Shared Service Centre (HRSSC).
Working with customers and key stakeholders continually to monitor and improve customer and end user satisfaction
Manage all aspects of customer contact and HR transactions through case management, telephone and face-to-face enquiries in accordance with operating protocols, KPIs and SLAs.
Working with key stakeholders continually to improve efficiency, simplicity and excellence in delivery
Ensuring that HR processes are managed appropriately and effectively to minimise business impact
Act as a role model for the HR function, actively promoting and supporting the Thales UK people strategy and ensuring appropriate channels are utilised
Work closely with the HR PMO and HR Support teams to ensure delivery and implementation of change activity and system implementation
Demonstrating their specific contribution to the business through agreed metrics and KPIs
Acting as an advocate for Company values at all times and ensuring others act as role models within the function
Working as part of an integrated and collaborative HR function that is focussed on driving business success
Candidates should be able to display the following:
Strong analytical skills with good attention to detail and accuracy
Committed to seeing tasks through to completion
Confidential and diplomatic
Able to organise and plan own time with flexibility and ability to prioritise multiple activities
Ability to remain calm and resilient under pressure
Good team player and strong decision making ability within area of responsibility
Able to challenge and influence behaviours and promote high standards
Self-starter with initiative and innovative spirit
Excellent communication skills, ability to communicate at all levels
Experience of working in a Shared Services environment, an HR Shared Services function would be desirable, and working against defined case metrics and SLA principles
Experienced user of Microsoft Office tools
Experienced user of Workday
Working towards CIPD qualification or a recognised Customer Services / Operations qualification
Evidence of CPD in HR matters, such as employment law
Wider HR experience, supporting HRBPs or equivalent with successful experience of HR case management and/or delivery of specific HR projects
Educated to A level standard or equivalent
Good GCSEs in English and Mathematics
Morson is acting as an employment business in relation to this vacancy