HR Customer Support Advisor

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  • Location

    Crawley, West Sussex

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:

    Up to £11.43 per hour

  • Contact:

    Catherine Robinson

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Duration:

    6 Months

  • Expiry date:


  • Start date:


  • Client:


Job Title: HR Customer Support Advisor
Location: Crawley
Duration: 8 Months
Hours: Full time
Rate: £11.43 per hour PAYE

We are currently working with a major defence client to recruit HR Customer Support Advisors at their Crawley office. These roles will be responsible for delivering timely, accurate and robust information and transactions to the HR function, managers and employees to support the delivery of Client's UK's business and HR strategy.

Key Responsibilities and Tasks

- Provide consistent, effective and value-adding service to employees, managers and HR for the full range of HR transactional and administrative support from the HR Shared Service Centre (HRSSC).
- Working with customers and key stakeholders continually to monitor and improve customer and end user satisfaction
- Manage all aspects of customer contact and HR transactions through case management, telephone and face-to-face enquiries in accordance with operating protocols, KPIs and SLAs.
- Working with key stakeholders continually to improve efficiency, simplicity and excellence in delivery
- Ensuring that HR processes are managed appropriately and effectively to minimise business impact
- Act as a role model for the HR function, actively promoting and supporting the Client's UK people strategy and ensuring appropriate channels are utilised
- Work closely with the HR PMO and HR Support teams to ensure delivery and implementation of change activity and system implementation
- Demonstrating their specific contribution to the business through agreed metrics and KPIs
- Acting as an advocate for Company values at all times and ensuring others act as role models within the function
- Working as part of an integrated and collaborative HR function that is focussed on driving business success



- Experience of working in a customer service role either face to face or within a service centre environment
- Experience of working in a Shared Services environment, an HR Shared Services function would be desirable, and working against defined case metrics and SLA principles
- Experienced user of Microsoft Office tools
- Excellent communication skills, ability to communicate at all levels
-High level of academic achievement including Maths and English

- HR knowledge/experience
- Working towards CIPD qualification or a recognised Customer Services / Operations qualification

Morson International are acting as a recruitment business in relation to this vacancy

Human Resources; HRBP; CIPD; HR Generalist; ER; Employment Relations; Employee Relations; Employer Relations; Resource Planning; Trade Unions; Stakeholder management; People development; Talent Management; Succession Planning; HR Policies; Change Management; Mediation; HR Advisor; HR Specialist; Employment Law; People Management; Learning and Development