Up to £8.83 per hour
8 months ago
HR Administrator; Preston; £8.83/hr PAYE plus hols; Contract
As a Reward Services Professional, you will be responding to queries and handling requests for service via telephone and email, providing advice and guidance relating to the benefits processes handled by the Reward Services Team with our client BAE Systems. This includes but is not limited to, the company car scheme, share schemes, healthcare scheme, job evaluation, long service awards, cycle2work scheme and recognition activities.
You will be providing advice on services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised.
Handling requests which relate to Reward Services processes to agreed service level specifications and accuracy measures.
Achievement of individual and team quality performance measures and standards.
Responding to and resolving email and telephone queries and providing relevant advice, in line with policy.
Taking ownership and responsibility of requests and queries from initial request to resolution.
Building and developing effective and collaborative relationships with colleagues and customers.
Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines.
Supporting continuous improvement projects and implementation of new processes within the Reward Services Team.
Typical Knowledge, Skills and Qualification Requirements:
Customer Service experience
Strong Administration background
Knowledge of HR administration is desirable
Experience of working with customers.
Ability to work at a fast pace, sometimes working under pressure to challenging deadlines whilst maintaining the highest standards of accuracy.
Excellent interpersonal, teamwork and communications skills.
Self-motivated, enthusiastic team player with a positive 'can do' attitude.
Ability to prioritise and organise own workload.
Proven experience of working in an environment with conflicting priorities.
Ability to interpret customer policies and procedures.
Personal credibility and professional confidence.
Ability to build excellent relationships.
Intermediate IT skills, in particular MS Word and MS Excel and knowledge of MS Access
Minimum 4 GCSE's at Grade C or above including Mathematics and English
Morson is acting as a recruitment business in relation to this vacancy