Morson Screening

HR Administrator

Reporting to: Head of Screening Delivery

Key Purpose of Role: To provide background screening/security vetting services for customers and/or supply chain partners

Key Tasks:

• Handle the full life cycle of the vetting process in accordance with regulatory and contractual requirements, within agreed Service Level Agreements (SLA's)
• Administration of security documentation including referencing, eligibility to work checks and client specific on-boarding requests, such as criminal record declarations, confidentiality agreements and financial checks.
• Ensure details provided (and supporting documents), fully meet the Basic Personal Security Standard, regulating body or contractual enhancement as agreed.
• Advise and guide candidates on vetting matters and respond to queries raised in a timely manner.
• Ensure paper and electronic records are fully maintained and auditable.
• Undertake additional vetting related tasks as and when requested.
• Process data in line with data protection requirements (GDPR)

Qualifications:

• GCSE in Maths, English, Science plus three others at Grades A-C (or equivalent) - Essential
• A Levels (or equivalent) in any subject - Desirable
• Degree in a relevant subject - Desirable

Essential Experience:

• Experience of working in a HR, background screening or customer service environment
• Experience of working as part of a team, where work is sometimes shared
• Experience providing a high level of customer service, ensuring candidates (or customers) are supported throughout a process or journey
• Experience of handling multiple cases/customers simultaneously

Desirable Experience:

• Experience of supporting candidates or customers remotely, over the phone or internet
• Experience of producing reports based on data sets
• Experience of processing criminal record checks for candidates based within the UK (DBS or Disclosure Scotland)

Knowledge & Skills:

• Good customer service skills, with an ability to manage and process multiple cases at the same time, in a professional manner
• Professional telephone technique, ensuring candidates are supported throughout their background screening
• Knowledge of right to work in the United Kingdom
• Understanding of UK and overseas criminal record requesting and checking processes
• Ability to provide reports based on management information