Helpdesk Team Leader

  • Location

    Birmingham, West Midlands

  • Sector:


  • Job type:


  • Salary:

    Up to £10.20 per hour

  • Contact:

    Vital Bristol Technology

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Duration:

    6 months

  • Expiry date:


  • Start date:


  • Client:


Our client are a multinational electric utility company, which operates in the fields of electricity generation and distribution, natural gas, nuclear and renewable energy.

They are currently recruiting for a Helpdesk Team Leader in Edgbaston, Birmingham starting 22nd July for 6 months.
shift patterns - 2 day shifts and 2 night shifts and then 4 days off
7-7 day shift
7-7 night shift
Can start before DBS check comes back as long as it has been processed.
Candidate will be resispobile
Job Purpose:
To be the 'point of contact' for Facilities Services on a high profile Contract by receiving calls via the Helpdesk and to provide administrative support to the wider operational and non-operational areas of the business.
Principal Accountabilities:
Candidate will be responsible for leading the team.
Maintain the Helpdesk function with the timely answering of all telephone, email and in person enquiries.
Ensure that any reported breakdowns and tasking requests are logged
Maintain clear and effective lines of communication with facility staff and end user community. This shall include, but not be limited to, the communication of reference numbers, work progress reports and status updates.
To provide administrative support to both operational and non-operational areas of the business.

If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.