Helpdesk Operative

  • Location

    Knowsley, Merseyside

  • Sector:


  • Job type:


  • Salary:

    £12.00 - £13.00 per hour

  • Contact:

    Scarlet Wilson

  • Contact email:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Start date:


  • Client:


My client, a Facilities Management Service, require the assistance of a Helpdesk Operative to join their team based in Knowsley.

You will be required to:

  • Operate help desk functions for the North West Priority Schools, recording all details / data and carrying out appropriate action, checking on and following up on work.
  • To handle calls and enquiries from clients, engineers, suppliers and contractors
  • Provide administration support including maintaining and updating records.
  • Ensure all tasks or requests issued are discharged in an appropriate manner.
  • Ensure engineers work force completes all assigned tasks, dealing with obvious deficiencies within own level of authority / responsibility reporting into the management team when appropriate.
  • Report health and safety hazards appropriately.
  • Liaise with various external bodies and contractors on site
  • Meet customers' requests and needs within tight contractual timescales.
  • Collate information for reports and prepare them as required.
  • Adhere to Integral health and safety working practices.
  • Operate and maintain computer based facilities management system CAFM..
  • Undertake any other duties within the grade as required by the management team.
  • Liaising with School Management Teams and School Premises Teams as appropriate.

The right candidate will have:

  • Administrative experience of a minimum of 2 years
  • Good telephone manner with excellent interpersonal skills with customer focus
  • Experience with Microsoft Word and Excel, Outlook and good typing skills.
  • Ability to prioritise workload and tasks
  • A positive, can do attitude with a proactive approach
  • Have a good awareness of Health & safety working practices

Please contact Scarlet Wilson on 01617071516 for more information.